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Thu, Mar 05 2009 

Why haven't I received the login information for my announcement?
If your announcement is appearing online, you should have received an introductory email with your login information. If you have not received this message yet, please check any available bulk or junk mail folders in your email account (as some email providers may not deliver this message directly to your inbox).

Otherwise, you may not have received the message for a few reasons, including:

  • - Your internet service provider has erroneously blocked our message If this is the case, you may need to contact your provider for assistance. We can also change your announcement to list a different email address at any time. Simply send a message to [email protected] from the email address currently associated with your announcement requesting that we do so.
  • - An email address was not provided with your announcement If you believe an email address may not have been included along with your announcement, please contact the newspaper directly for assistance.
  • - Your announcement has not been posted to the site yet Introductory emails are not sent out until the announcement has been submitted for posting on the web site. In most cases, announcements are posted early in the morning on the day of publication in the newspaper

How do I enhance my announcement?
To enhance your announcement, please visit the announcements homepage on the newspaper site and click "Edit Profile." This will bring you to a login screen where you can enter your username (your email address) and password. Once you are logged in, you will able to add photos to your photo gallery, review Guest Book entries, and make other enhancements to your announcement.

When will my announcement be available online?
Announcements are typically published online the same day they appear in the newspaper. In some cases, you may receive your introductory email including a link granting you access to your announcement online prior to publication for the public.

I'm having trouble uploading my photos. What do you recommend?
If you are having difficulty uploading your photos, it may be because they are too large to be transmitted to our site. Please check the file size of your photos. We recommend that the file size of each photo be no greater than 100 kb. You should be able to adjust the file size of your photos with the software that accompanied your scanner or digital camera.

If you have reduced the file size of your photos and you continue to have difficulty uploading them to your announcement or you experience any other technical issues, please contact us.

How can I make a correction to my online announcement?
If you would like to make a change to your online announcement, please send us an email at [email protected] from the email address currently associated with your announcement. Please specify any changes you would like to make. We can only make changes to the online version of your announcement at this address.

Will I be notified when entries are posted in the Guest Book?
Yes, when you receive entries in your Guest Book, we will send you an email with the entry. The email will include the option to approve the entry for posting or delete it. If you choose to approve the entry, it will post to the online Guest Book immediately.

What if I have another question?
If you have a question that is not addressed on this page, please contact us. Our staff will be happy to assist you.


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