• Kraeer Funeral Home and Cremation Center
    Deerfield Beach, FL
In partnership with the Dignity Memorial® network
James F Twiss 1947 - 2014

Frequently asked questions

1. How can I sign a Guest Book?

To sign a Guest Book, first locate the obituary or death notice. If the obituary includes a Guest Book, you will see a link to view/sign the Guest Book. Clicking this link will bring you to the page where you can view all current entries. At the upper-right of the Guest Book page, there is a section labeled "Sign the Guest Book" where you can enter your message.

After you type your message, click "Next". You can make changes or corrections to your entry by clicking "Edit entry". When you are satisfied with the appearance of your entry, you can complete the process by clicking "Submit entry", located below the preview of your entry. You must click "Submit entry" to complete your entry. You'll know you've successfully submitted your entry when you see a thank you message on the confirmation page.

Please note that entries do not appear online immediately. All entries are reviewed for appropriate content and typically appear online within a few hours.

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2. I have signed a Guest Book, but I don’t see my entry online. Where is it?

All Guest Book entries are screened by our staff for appropriate content before being placed online.

Please allow 24 hours for review, and then check the Guest Book for your entry. If you don't see your entry after 24 hours and you believe it meets our guidelines, please contact us with your name, the full name of the deceased, and the date of your entry. We will be happy to investigate the status of your entry.

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3. How can I view other entries for this Guest Book?

To view Guest Book entries, first locate the obituary or death notice. If the obituary includes a Guest Book, a link that reads "View/Sign Guest Book" will appear below the obituary. Clicking this link will bring you to the page where you can view all current entries. Please note that our staff screens all Guest Book entries for appropriate content before placing them online. Typically, entries appear online within a few hours. In rare cases, however, there may be a delay. If the Guest Book includes the sentence, "We encourage you to be the first to share your memories or express your condolences," this means that we have not yet approved any entries for online posting.

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4. How can I keep a Guest Book open longer?

Keeping this Guest Book open is a wonderful way to allow those who knew your loved one to express their sympathy and share fond memories. Even if you are not a member of the family, consider keeping this Guest Book open as a special gift to the family. Keep this Guest Book open by purchasing a sponsorship. By doing this, you'll be giving loved ones a place to express their feelings, and share memories any time they'd like in the months and years ahead.

To sponsor a Guest Book, click "Keep Guest Book Open" at the top of the Guest Book page. This will take you to a page where you can view options for extending the Guest Book past the current expiration date and place an order online.

If you do not see this link, the Guest Book has already been sponsored.

If the Guest Book has already been sponsored for one year and you would like to extend it further, please check the Guest Book approximately five days before the current sponsorship is due to expire. At that time, there will be a link on the Guest Book page to extend the sponsorship.

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5. How can I get a printed copy of a Guest Book?

For information on our printed Commemorative Guest Book, please click here.

You also have the option to keep the Guest Book online for a longer period by purchasing a Guest Book sponsorship. Click here to learn more about sponsoring a Guest Book.

To print a copy of the Guest Book, you can click on the "Print Entries" link in the Guest Book.

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6. How can I request a correction to my Guest Book entry?

To request a correction to your entry, please contact us with your name, the date of your entry, and the correction you would like us to make. We will be happy to make the change.

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7. How can I add a photo to the Guest Book?

Adding photos is a moving way to share in the memory of your loved one. The photos you add to the Guest Book offer a connection to your loved one that cannot be achieved with words alone, and provide visitors an enriched sharing experience. All photos added to the Guest Book are viewable in the Guest Book photo gallery. Photos uploaded with an entry will appear next to the entry.

To submit a photo without entry text, click "Add Photo to Guest Book" located on the right side of the Guest Book. You can also include a photo with your Guest Book entry by clicking "Add photo to entry" below the entry submission box.

Next, click "Add a Favorite Photo." A new box will appear that shows the folders in your computer. Select your photo and click "Open." You will see a preview of your photo and an optional caption box. A new "Add a Favorite Photo" link will appear each time you upload an additional photo.

You can include one photo with your Guest Book entry, or you can submit up to 10 photos at once directly to the photo gallery. Be sure to click "Next" or "Submit" once you’ve uploaded all your photos.

The following tips might be helpful to you:
  • We recommend you upload image files smaller than 100 kb.
  • You can submit your photo in the following formats: .jpg, .jpeg, .gif, .bmp and .png.
  • Once uploaded, your photo will be automatically sized to fit in the photo gallery.
  • Photos in the gallery are displayed in the order uploaded, with the most recently-submitted photos appearing first.
  • All photos are reviewed prior to posting and typically appear online within several hours of submission.
If you have additional questions about submitting a photo, please contact us.

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8. How can I restore a Guest Book that is no longer online?

Even after a Guest Book expires, we retain all Guest Book entries that appeared online. If you would like to restore a Guest Book that is no longer online and view all previous entries, you can do so by purchasing a paid sponsorship. If you are interested in this option, please contact us.

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9. What if I have another question?

If you have a question that is not addressed on this page, please send us an email. Our staff will be happy to assist you. We generally respond to all inquiries within one business day.

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©2014 Legacy.com. All rights reserved. Guest Book entries are free and are posted after being reviewed for appropriate content. If you find an entry containing inappropriate material, please contact us.