Like most people who worked in British Airways in the 1980s. Colin Marshall was an inspired leader. He was always courteous and no matter who you were in the company, he always put you at ease and usually remembered your name. He wrote a wonderful foreword to my Orient Line history and remembered fondly his days with this famous shipping line where he learned his customer service skills. He will be sorely missed by all who knew him and his memory will live on among those who learned so much from him.