Although as a TELUS Finance employee based out of Burnaby I have travelled to Edmonton many times, I never had the pleasure of meeting Arthur in person. I wish that that was not the case. However, like my colleague Claire here in Burnaby, I had the opportunity on dozens of times over the past 14 years to deal with Arthur on numerous work issues. He was always such a pleasure to deal with, always friendly, always patient, always positive. And I will never forget that voice ... when you heard Arthur's voice you immediately knew it was him. My deepest condolenses to his family.