I met Charlotte in the mid-1990s while we were both active volunteers for University Youth Shelter (which later became a program of ROOTS). Through her tireless work and uncommon dedication and reliability, she was the very definition of the type of volunteer who enabled the program at that time to regularly provide overnight shelter to 20-30 homeless teens and young adults each night, with no paid staff and no budget beyond in-kind donations of basic items (including donations Charlotte rounded up herself). She went beyond hard work, though, to share the bright light of her warm personality and her keen listening abilities with the youth we served, many of whom looked to her as the rare grandmotherly figure in their difficult lives. I knew very little about Charlotte's life away from the shelter until I read her obituary; it's clear that her passing must be deeply felt by her loved ones. My condolences to Charlotte's family. I will remember her always in a sunlit church basement in the morning, after shelter, holding a broom and dutifully sweeping up after the just-departed kids she cared for so much, happy as a clam.