I know Mike from work. He is my Customer's (Salem Hospital's) Inhouse Engineer. Although he could, Mike would not call for help on a problem until he has exhausted all the means and some more in trying to resolve problems by himself. That's why when I get a call from Mike it is scary because I know it would be a difficult one. And yet when I go on site I would always be met by the cool Mike. The guy just could not be rattled by any problems. I loved working with this guy, always very helpful and always very kind and professional and I wish I had more customers like him. I know you are in a better place Mike, and someday I will see you again.