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Tactful Responses to Bad Care

Published: 4/4/2014
If you see or overhear a professional caregiver say or do something to your loved one that rubs you the wrong way, you'll always feel better by speaking up, in a tactful way.
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By Paula Spencer Scott

Caring.com

 

The moment may come when you see or overhear a professional caregiver – a home aide, a nurse at a facility, a physician, an assistant – say or do something to your loved one that rubs you the wrong way. In fact, it may indeed have been the wrong approach. You'll always feel better by speaking up, in a tactful way, than by saying nothing. (And you might help your loved one, or someone else's, be treated better next time.)

In her wonderful guide, Talking to Alzheimer's: Simple Ways to Connect When You Visit With a Family Member or Friend, Claudia J. Strauss suggests the following:

  • Point out the problem privately afterward. "I wonder if there might be another way to do that? I'm not sure why, but that didn't feel too comfortable for me hearing it, so I imagine it wasn't too comfortable for you, either. What do you think?"
  • Reassure your loved one, too. Hug and say, "That was odd. Are you OK?" Or, "That wasn't right. I'm really surprised by it." Or simply, "I'm sorry that happened."

 

This content was originally published by Caring.com: Tactful Responses to Bad Care

 

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Image via Wikimedia Commons/Alex Proimos

 

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