Roberta Bernstein Heber could appear to be all business, but those close to her knew that she was a soft touch, the kind of person who briskly went down her "to do" list but had smiles and hugs to spare at the end of the day.
Ms. Heber was an assistant vice president and a systems analyst at Marsh & McLennan. Her two daughters and son were proud that the mother who stayed at home with them when they were growing up went back to school at night for a master's degree in computer science, and a second career.
"That was very brave of her," said Melissa Bernstein. "We used to say to her, 'We should get some of your salary because we trained you by letting you boss us around.' "
"She was really impressive, actually," Ms. Bernstein said.
Profile published in THE NEW YORK TIMES on October 21, 2001.