by Steph Byce

FAQ

So that you can find the information you need as quickly as possible, this page includes answers to the most common questions about obituaries and Guest Books.

We recommend that you check the following links for help before contacting Legacy.com. While our customer service team responds to emails very quickly (typically within 1 business day), you may find your answer even faster by checking below.

  1. How can I find an obituary or Guest Book?
  2. How can I sign a Guest Book?
  3. I have signed a Guest Book, but I don’t see my entry online. Where is it?
  4. How can I get a printed copy of a Guest Book?
  5. How can I find older obituaries?
  6. How can I manage the emails and notifications I receive from Legacy.com?
  7. What if I have another question?

1. How Can I Find An Obituary Or Guest Book?

To locate an obituary or Guest Book, begin at our home page, www.legacy.com.

At the top of the home page, enter the deceased’s first and last name into the search boxes, then press “Submit.” You’ll receive a list of recent obituaries (from the past seven days) for people with that name. If you see the person you’re looking for in that list, click “View Obituary” to read their obituary. You may need to click “Read more” to read the full text of the obituary. If you scroll down the page, you’ll see the Guest Book below the obituary.

If you don’t see the person you’re looking for, you might need to refine your search. If the obituary was published more than seven days ago, that’s the first thing to try. Use the dropdown menu to select a different date range.

If you’re getting too many results and you can’t figure out which is the correct one, you can refine your search further by choosing the state where the person lived. You can also choose their city if you’re still getting a lot of results.

You can also refine your search with a keyword. Click “Search by Keyword” just above the “Search” button and you’ll get a new search page. You’ll need to enter the first and last name again, and then you can enter a keyword too.

If you’re not getting the result you’re looking for from the keyword search, you might need to adjust the date range. It’s set to find obituaries from the past 30 days, but you can change it on the dropdown menu.

If you still can’t find the obituary after refining your search, it might not be available on our site. Legacy has obituaries dating back to 1999, though some of our newspaper affiliates don’t have obituaries dating that far back with us. The obituary you’re looking for is from a time period that isn’t available on Legacy, please contact the newspaper directly to search their older archives.

Other topics that may help you:

How can I find older obituaries?
How can I sign a Guest Book?

2. How Can I Sign A Guest Book?

To sign a Guest Book, first locate the obituary or death notice. If it has a Guest Book, you can locate it by scrolling down the page. The Guest Book will be below the obituary in the “Memories & Condolences” section.

You’ll see a text box where you can type what you’d like to say about the deceased. If you can’t decide what to say, click “Not sure what to say?” and you’ll receive a selection of pre-written condolences. Click one and it will be added to the text box.

If you want to include a photo with your entry, click “Add a photo” below the text box. You’ll receive a pop up that allows you to choose a photo that’s saved on your device.

You can add your name and email address below the “Add a photo” link, as well as choosing your relationship to the deceased from a dropdown menu. All three of these are optional. If you want to receive email updates when others post entries, include your email address and check the box next to “Get email updates for this page.”

When you’re done writing your entry, please check it over to make sure it looks the way you want it to look. You won’t be able to go back and edit it after you submit it. Once you’re ready to submit it, click “Add Memory.” Your entry will be submitted to our screeners, who will review it for appropriate content. Please allow up to 24 hours for your entry to appear online.

To view any Guest Book entries and photos posted by others, simply scroll past the section where you can add your own entry. Other entries and photos appear below it.

Other topics that may help you:

How can I find an obituary or Guest Book?
I have signed a Guest Book, but I don’t see my entry online. Where is it?

3. I Have Signed A Guest Book, But I Don’t See My Entry Online. Where Is It?

All Guest Book entries are screened by our staff for appropriate content before being placed online. This can take up to 24 hours.

Other topics that may help you:

How can I find an obituary or Guest Book?
How can I find older obituaries?

4. How Can I Get A Printed Copy Of A Guest Book?

A printed Commemorative Guest Book may be purchased in a hardcover or softcover format. The Commemorative Guest Book is a full-color, professionally printed and bound keepsake that contains all of the entries currently in the online Guest Book and will arrive within 10-14 business days.

For more information or to purchase, please visit the Guest Book and click the “Print This Guest Book” button at the top of the page.

To print a copy of the Guest Book, you may click on the “Print Entries” link in the Guest Book.

Other topics that may help you:

How can I find an obituary or Guest Book?

5. How Can I Find Older Obituaries?

Our database includes recent obituaries from newspapers and funeral homes nationwide. However, we do not maintain an historical archive of obituaries.

If you are unable to locate the obituary you are seeking with a name search on Legacy.com, you may be able to locate it in the local newspaper’s online archives. For more information on searching a newspaper’s archives, please contact the newspaper directly.

For obituaries published prior to the start date of a newspaper’s archives, you may be able to find help at a public library, many of which maintain historical newspaper archives.

Other topics that may help you:

How can I find an obituary or Guest Book?

6. How Can I Manage The Emails And Notifications I Receive From Legacy.Com?

You can update your email and notification preferences here.

7. What If I Have Another Question?

If you have a question that is not addressed on this page, please send us an email at [email protected].