by Steph Byce

FAQ

So that you can find the information you need as quickly as possible, this page includes answers to the most common questions about obituaries and Guest Books.

We recommend that you check the following links for help before contacting Legacy.com. While our customer service team responds to emails very quickly (typically within 1 business day), you may find your answer even faster by checking below.

  1. How can I find an obituary or Guest Book?
  2. How can I sign a Guest Book?
  3. I have signed a Guest Book, but I don’t see my entry online. Where is it?
  4. How can I get a printed copy of a Guest Book?
  5. How can I find older obituaries?
  6. How can I manage the emails and notifications I receive from Legacy.com?
  7. I have a question about an order I placed on Legacy.com.
  8. What if I have another question?

1. How can I find an obituary or Guest Book?

To locate an obituary or Guest Book, begin at our home page, www.legacy.com.

At the top of the home page, enter the deceased’s first and last name into the search boxes, then press “Submit.” You’ll receive a list of recent obituaries (from the past seven days) for people with that name. If you see the person you’re looking for in that list, click “View Obituary” to read their obituary. You may need to click “Read more” to read the full text of the obituary. If you scroll down the page, you’ll see the Guest Book below the obituary.

If you don’t see the person you’re looking for, you might need to refine your search. If the obituary was published more than seven days ago, that’s the first thing to try. Use the dropdown menu to select a different date range.

If you’re getting too many results and you can’t figure out which is the correct one, you can refine your search further by choosing the state where the person lived. You can also choose their city if you’re still getting a lot of results.

You can also refine your search with a keyword. Click “Search by Keyword” just above the “Search” button and you’ll get a new search page. You’ll need to enter the first and last name again, and then you can enter a keyword too.

If you’re not getting the result you’re looking for from the keyword search, you might need to adjust the date range. It’s set to find obituaries from the past 30 days, but you can change it on the dropdown menu.

If you still can’t find the obituary after refining your search, it might not be available on our site. Legacy has obituaries dating back to 1999, though some of our newspaper affiliates don’t have obituaries dating that far back with us. The obituary you’re looking for is from a time period that isn’t available on Legacy, please contact the newspaper directly to search their older archives.

Other topics that may help you:

How can I find older obituaries?
How can I sign a Guest Book?


2. How can I sign a Guest Book?

To sign a Guest Book, first locate the obituary or death notice. If it has a Guest Book, you can locate it by scrolling down the page. The Guest Book will be below the obituary in the “Memories & Condolences” section.

You’ll see a text box where you can type what you’d like to say about the deceased. If you can’t decide what to say, click “Not sure what to say?” and you’ll receive a selection of pre-written condolences. Click one and it will be added to the text box.

If you want to include a photo with your entry, click “Add a photo” below the text box. You’ll receive a pop up that allows you to choose a photo that’s saved on your device.

You can add your name and email address below the “Add a photo” link, as well as choosing your relationship to the deceased from a dropdown menu. All three of these are optional. If you want to receive email updates when others post entries, include your email address and check the box next to “Get email updates for this page.”

When you’re done writing your entry, please check it over to make sure it looks the way you want it to look. You won’t be able to go back and edit it after you submit it. Once you’re ready to submit it, click “Add Memory.” Your entry will be submitted to our screeners, who will review it for appropriate content. Please allow up to 24 hours for your entry to appear online.

To view any Guest Book entries and photos posted by others, simply scroll past the section where you can add your own entry. Other entries and photos appear below it.

Other topics that may help you:

How can I find an obituary or Guest Book?
I have signed a Guest Book, but I don’t see my entry online. Where is it?


3. I have signed a Guest Book, but I don’t see my entry online. Where is it?

All Guest Book entries are screened by our staff for appropriate content before being placed online. This can take up to 24 hours.

Other topics that may help you:

How can I find an obituary or Guest Book?
How can I find older obituaries?


4. How can I get a printed copy of a Guest Book?

A printed Commemorative Guest Book may be purchased in a hardcover or softcover format. The Commemorative Guest Book is a full-color, professionally printed and bound keepsake that contains all of the entries currently in the online Guest Book and will arrive within 10-14 business days.

For more information or to purchase, please visit the Guest Book and click the “Print This Guest Book” button at the top of the page.

To print a copy of the Guest Book, you may click on the “Print Entries” link in the Guest Book.

Other topics that may help you:

How can I find an obituary or Guest Book?


5. How can I find older obituaries?

Our database includes recent obituaries from newspapers and funeral homes nationwide. However, we do not maintain an historical archive of obituaries.

If you are unable to locate the obituary you are seeking with a name search on Legacy.com, you may be able to locate it in the local newspaper’s online archives. For more information on searching a newspaper’s archives, please contact the newspaper directly.

For obituaries published prior to the start date of a newspaper's archives, you may be able to find help at a public library, many of which maintain historical newspaper archives.

Other topics that may help you:

How can I find an obituary or Guest Book?


6. How can I manage the emails and notifications I receive from Legacy.com?

You can update your email and notification preferences here.


7. I have a question about an order I placed on Legacy.com.

Jump to FAQs for:

Is it safe to use my credit card online?

Yes. We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us.  

Which credit card or payment types are accepted?

Visa, MasterCard, Discover, and American Express.

When will my credit card be charged?

We will attempt to secure authorization on your credit card at the point of purchase. If we verify sufficient funds, your order will be processed and your credit card charged within 24 to 48 hours. If we’re unable to secure authorization, we will prompt you to use another card. 

How will this order charge appear on my credit card statement?

The charge will appear as a purchase from Legacy.com.


SYMPATHY FLOWER ORDERS

What happens after I place my Sympathy Flowers order?

After completing your flowers purchase online, you will see a “Thank You” page letting you know your order has been placed successfully. You also will receive a confirmation email. Your order will then be sent to a local florist for fulfillment. If there are any problems with your order, one of our customer support specialists will contact you by phone or email.

How do I check the status of my Sympathy Flowers order?

To check the status of your flowers order, please contact FTD at [email protected].

Are there any additional charges or fees?

Our flower arrangements are either hand-arranged and delivered by a local florist or shipped in a gift box. Additional service fees based on type of arrangement may be applied to your flowers order.

Will I be charged any taxes?

Yes, taxes will be calculated based on delivery postal code.

Do you offer flower delivery outside the United States?

Yes. We deliver flowers in Canada as well as in the United States and U.S. territories.


MEMORIAL TREE ORDERS

Who plants the trees?

The Arbor Day Foundation has partnered with the U.S. Forest Service for over 40 years to facilitate plantings in state and national forests. The process of planting the trees and initial care to ensure survival rates are completed by contracted professionals. These efforts are overseen and assessed by foresters onsite.

Can I select the location or type of tree to be planted?

Our reforestation partner will plant the tree in the area of greatest need, according to the planting schedule for the year.

What species of trees are planted?

Our planting partners select and plant trees native to the specific area. Tree species selected will differ from region to region throughout the country. Most national forest lands are in need of native evergreens that were lost due to wildfires or other natural disasters.

When will the trees be planted?

Trees will be planted at the best suitable planting time for each forest, typically the spring or fall season.

Will there be a plaque or sign by my tree?

There will not be a physical sign or plaque next to the tree. However, Memorial Trees are formally documented on our online tree registry at arborday.org/registry (updated monthly).

Can I visit my loved one's tree?

Trees are planted in areas where reforestation efforts are actively taking place and may be difficult to traverse without risk of injury. Additionally, there are no signs identifying particular Memorial Trees, so it would be hard to locate a specific tree. Therefore, attempting to visit the exact location of your loved one's tree is not advisable.

Who do I contact if I have another question about Memorial Trees?

For additional questions and help with Memorial Trees, please contact us.


SYMPATHY CARD ORDERS

How long after I place my order is the Sympathy Card mailed?

Cards ordered before 12 p.m. EST Monday through Friday will be mailed the same day. All orders placed after 12 p.m. EST will be mailed the following business day. Cards are typically delivered within 2 to 3 business days.

Are Sympathy Cards delivered at the same time as Sympathy Flowers?

Not necessarily. We work with different providers for cards and flowers, so any sympathy card and flower arrangement you order will be delivered separately.

Who do I contact if I have a question about the Sympathy Card I ordered?

For Sympathy Card questions, email [email protected] or call the Sympathy Card support team at 1-888-534-1404.

Can I edit the Sympathy Card after I've placed my order?

Yes, if your Sympathy Card has not yet been printed and mailed. To update your card, contact the Sympathy Card team at 1-888-534-1404.

Will I get a receipt for my Sympathy Card order?

Yes, you will receive a confirmation email with details of your order.

Is there a tracking number?

No, Sympathy Cards are sent via first-class mail with USPS and no tracking number is provided. To check the status of your order, call the Sympathy Card team at 1-888-534-1404.


PRINTED GUEST BOOK ORDERS

What happens after I place my Printed Guest Book order?

After completing your Printed Guest Book purchase online, you will see a “Thank You” page letting you know your order has been placed successfully. You also will receive a confirmation email. Your order will be sent to our printing facility for fulfillment. If there are any problems with your order, one of our customer support specialists will contact you by phone or email.

How do I check the status of my Printed Guest Book order?

To check the status of your Printed Guest Book order, please contact us.

Do you offer Printed Guest Book delivery outside the United States?

No. We deliver Printed Guest Books only within the United States, including U.S. territories.


8. What if I have another question?

If you have a question that is not addressed on this page, please contact us.