Frequently asked questions
1. How can I sign a Guest Book?
To sign a Guest Book, first locate the obituary or death notice. If the obituary includes a Guest Book,
you will see a box below the obituary with the heading, "ADD A MEMORY OR CONDOLENCE TO THE GUEST BOOK."
Click on the box that reads "Enter your message here" to begin typing your condolence or memory. After you type your message, click "Add Message."
This will take you to a preview of your entry on the Guest Book page. You can make changes or corrections on this page.
When you are satisfied with the appearance of your entry, complete the process by clicking "Submit."
You must click "Submit" to complete your entry.
You will know you've successfully submitted your entry when you see a thank-you message on the confirmation page.
Please note that entries do not appear online immediately. All entries are reviewed for
appropriate content and typically appear online within a few hours.
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2. I have signed a Guest Book, but I don’t see my entry online. Where is it?
All Guest Book entries are screened by our staff for
appropriate content before being placed online.
Please allow 24 hours for review, and then check the Guest Book for your entry. If you don't see your
entry after 24 hours and you believe it meets our
guidelines,
please
contact us
with your name, the full name of the deceased, and the date of your entry. We will be happy to investigate the status of your entry.
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3. How can I view other entries for this Guest Book?
To view Guest Book entries, first locate the obituary or death notice. If the obituary includes a Guest Book, a link that reads "View all messages" will appear below the obituary.
Clicking this link will bring you to the page where you can view all current entries.
Please note that our staff screens all Guest Book entries for
appropriate content before placing them online.
Typically, entries appear online within a few hours. In rare cases, however, there may be a delay.
If the Guest Book includes the sentence, "We encourage you to be the first to share your memories or express your condolences," this means that we have not yet approved any entries for online posting.
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4. How can I keep a Guest Book online longer?
Keeping this Guest Book available online is a wonderful way to allow those who knew your loved one to express their sympathy and share fond memories. Even if you are not a member of the family,
consider keeping this Guest Book open as a special gift to the family. Keep this Guest Book online by purchasing a sponsorship. By doing this, you'll be giving loved ones a place to express their
feelings, and share memories any time they'd like in the months and years ahead.
To sponsor a Guest Book, click "Keep Guest Book Online" at the top of the Guest Book page. This will take you to a page where you can view options for extending the Guest Book past the current
expiration date and place an order online.
If you do not see this link, the Guest Book has already been sponsored.
If the Guest Book has already been sponsored for one year and you would like to extend it further, please check the Guest Book approximately five days before the current sponsorship is due
to expire. At that time, there will be a link on the Guest Book page to extend the sponsorship.
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5. How can I get a printed copy of a Guest Book?
At this time, we do not provide printed copies of the Guest Book. However, there is a link on each Guest Book to a printer-friendly version.
You also have the option to keep the Guest Book online for a longer period by purchasing a Guest Book
sponsorship.
Click here to learn more about sponsoring a Guest Book.
To print a copy of the Guest Book, you can click on the "Print Entries" link in the Guest Book.
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6. How can I request a correction to my Guest Book entry?
To request a correction to your entry, please
contact us
with your name, the date of your entry, and the correction you would like us to make. We will be happy to make the change.
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7. How can I add a photo to the Guest Book?
Adding photos is a moving way to share the memory of your loved one. The photos you add to the Guest Book offer a connection to your loved one that
cannot be achieved with words alone and provide visitors an enriched sharing experience.
All photos added to the Guest Book are viewable in the Guest Book photo gallery. Photos uploaded with an entry will appear next to the entry.
To submit a photo without entry text, click the "Add Photo/Video" tab located above the Guest Book submission form on the main Guest Book page.
You can also include a photo with your Guest Book entry by clicking "Add photo to entry" below the entry submission box.
Next, click "Add Photos."
On the next page, click "Choose files." A new box will appear that shows the folders in your computer. Select one or more photos and click "Open."
You will see a preview of your photos and a box where you can add a caption for each photo, if desired.
Click "submit" to complete your photo entry.
The following tips might be helpful to you:
- You can submit your photo in the following formats: .jpg, .jpeg, .gif, .bmp and .png.
- Once uploaded, your photo will be automatically sized to fit in the photo gallery.
- Photos in the gallery are displayed in the order uploaded, with the most recently-submitted photos appearing first.
Please note that photos do not appear online immediately. All photos are reviewed for
appropriate content and typically appear online within a few hours.
If you have additional questions about submitting a photo, please
contact us.
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8. How can I upload a video to the Guest Book?
Adding videos is a moving way to share the memory of your loved one. The videos you add to the Guest Book offer a connection to your loved one that
cannot be achieved with text alone and provide visitors an enriched sharing experience.
All videos added to the Guest Book are viewable in the Guest Book photo and video gallery.
To submit a video, click the "Add Photo/Video" tab located above the Guest Book submission form on the main Guest Book page.
Next, click "Add Videos."
On the next page, click "Choose file." A new box will appear that shows the folders in your computer. Select your video and click "Open."
Once your video is uploaded, you will see a box where you can add a caption, if desired.
Click "submit" to complete your video entry.
The following tips might be helpful to you:
- You can submit your video in the following formats: .mp4, .m4v, H.264, .avi, .Xvid, .DivX, .flv, .vp6, .mov1, .wmv, .wmv9, .vc-1 (WMV9), .mpg, .mpeg, .m2v, .mpeg-1, .mpeg-2, .mkv, .3gp.
- Videos in the gallery are displayed in the order uploaded, with the most recently-submitted videos appearing first.
Please note that videos do not appear online immediately. All videos are reviewed for
appropriate content and typically appear online within a few hours.
If you have additional questions about submitting a video, please
contact us.
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9. How can I record a condolence message via Webcam for the Guest Book?
To record a condolence message via Webcam, click the "Add Photo/Video" tab located above the Guest Book submission form on the main Guest Book page.
Next, click "Record via Webcam."
On the next page, follow the instructions provided.
Click "submit" to complete your video entry.
The following tips might be helpful to you:
- Your video message can be up to two minutes maximum in length.
- Video condolence messages are displayed in the order uploaded, with the most recently-submitted videos appearing first.
Please note that video condolences do not appear online immediately. All videos are reviewed for
appropriate content and typically appear online within a few hours.
If you have additional questions about submitting a Webcam video, please
contact us.
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10. How can I view a photo or video in the Guest Book?
If photos or videos have been submitted to the Guest Book, they will appear on the right side of the Guest Book page.
To view photos or videos, click on the individual thumbnail image or click the "View Gallery" link on the right side of the Guest Book page,
below the image and video thumbnail images. The photo and video viewer will open, allowing you to view photos and videos if available.
To move from one item to the next, click the arrows on the right and left side of the photo and video viewer.
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11. How can I restore a Guest Book that is no longer online?
Even after a Guest Book expires, we retain all Guest Book entries that appeared online. If you would like to restore a Guest Book that is no longer online and view all previous entries,
you can do so by purchasing a paid sponsorship. If you are interested in this option, please
contact us.
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12. Can my personal data be removed from Legacy.com?
For privacy reasons, you may have the right to ask for certain personal information relating to you to be removed. With written request, Legacy.com will
remove any personally identifiable information previously submitted by an individual. Please
contact us
with your request and allow 45 days for completion.
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13. What if I have another question?
If you have a question that is not addressed on this page, please
send us an email.
Our staff will be happy to assist you. We generally respond to all inquiries within one business day.
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