1927
2015
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3 Entries
April 6, 2018
One of my favorite stories from my job was about her and one of her medications. January 1st (2015) her insurance plan changed its formulary and they wanted her to change brands on a medication she had been taking for about 15 years. She called them up and they told her that "All I (the office) had to do is call" and she could get the medication she's been on. I told her I would try but that it was a little more complicated then what they stated. There is a criteria that has to be met for the exception. She said: "They said all you had to do is call." I told her I just wanted to warn her. I would do my best but I may not be able to convince them. She said "You WILL get it approved." I knew that she wouldn't meet the insurance's criteria but I made my best case. I was so worried it wouldn't work because the only argument I had relied on the compassion of the insurance company (not something they are know for having). I just explained her situation: She was an 88 year old woman who had been on this medication for 15 years, that she had terminal illness and it wasn't in her best interest to make her have to switch medication brands at this stage. I was shocked when they approved it. When I let Ella know she just said to me: "I KNEW you would get it done." Thanks, Ella....I wasn't so sure myself. That story still brings a smile to my face.
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February 21, 2015
Ella was a remarkable model of a life well lived. I thank her for the memories.
Georgia Oistad
February 20, 2015
My deepest sympathy to the family. May the God of loyal love comfort you during your time of sorrow. (Ps. 119:76)
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