Betty Ann Ong

Andover, Massachusetts


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Calm in Face of Horror

She was feminine, very humorous, very caring, and she loved people," said Cathie Ong, whose sister Betty was an attendant on Flight 11. "She saw the humor and loved to bring out the humor. And she just loved to laugh. She had this habit, when she laughed, it was just very distinct. She would slap her knees when she would laugh, yet on the plane she was very professional."

Passengers and crew members loved Ms. Ong, 45. "She made everybody feel like they knew her right away," Cathie Ong said. "She had a knack for making people feel at ease. But if you were out of line with her, she wouldn't hesitate to put you in place. She was tough when she had to be."

Recently, Betty Ong's parents and siblings listened to the tape of her speaking with her supervisor during the hijacking, describing what was happening. "She was outstanding, under those circumstances," Cathie Ong said. "It's hard for us all to imagine ever being in those shoes. My family and I, we cried. She was just exemplary in her performance, her attitude and everything."

"She was very take-charge, and we were very proud of her. She was very calm."

Guest Book

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Dear Cathy and family..thinking of you and your family during this holiday season..always thinking of betty especially today..miss you my friend ...god bless your family Cathy..Love Charlene flight attendant American airlines BOS Logan international airport BOS Massachusetts

Dear Cathy..thinking of betty Quincy high school 45th reunion is this weekend. I know betty heard this soo many times when we flew together..what do YOU think betty??. Do I go or not..I miss hearing your voice betty..YOU always gave me great advise as a friend does..shine bright today tomorrow and Charlene F/A American Airlines BOS Logan international airport BOS Massachusetts

Good day Cathy..thinking of betty today on this fall autumn day in Massachusetts..the sky was full of rain the sun is out and I can see the blue sky and heaven's..knowing betty is watching over all of her family and bright the light is today..I miss you betty..God bless your family Cathy today tomorrow and forever love Charlene F/A American Airlines BOS Logan international airport BOS Massachusetts

To Betty Ann Ongs Family, I am very sorry for your Loss.I will "Never Forget" all Victims of American Airlines Flight 11.They are all "Angels" now and "Heroes" in my eyes.God Bless You and your Family.

Betty ong and our crewmembers flight 11 from my APFA union magazine

Dear Cathy and family..I found some APFA union pictures in my American Airlines magazine..I have had these photographs for many year's..I hope all is well with heart still aches for my BEST friend betty..she is watching us from heaven today tomorrow and forever..God bless love Charlene F/A American Airlines BOS Logan international airport BOS Massachusetts


Auntie, Harry, Cathie & Gloria, Thinking of you on this 17th year. You are always in my thoughts and prayers! May Betty's spirit & life continue to be an influence on others... Love, Cousin Gary

Dear Cathy and your family..the eve of September 11 is upon us..17 year's seems like it was just yesterday betty and I were in training together..I miss her heart aches after all this time..I wanted so to be there in NYC tomorrow,but I will in spirit..the tears still fill my eyes. I will NOT ever forget how much betty helped me all the year's in BOS..may her beautiful soul shine down on you and your family tomorrow Cathy..God bless you and your family. Love Charlene F/A...