May God bless you and your...
I met Dr. Joiner in '94 at his quality institute in Madison, WI. Marriott had adopted the lessons from his book, Fourth Generation Management, and developed a management training course to cascade the lessons throughout the organization. I presented him with copies of tools and models from the book that had been tailored to a hospitality audience. He smiled approvingly, enthusiastic about reaching a unique audience. Thank you, Dr. Joiner, for leaving a legacy of quality improvement and for...
Steve Curtin
January 29, 2025 | Work